Help center

How can we help?

Find download help, refund notes, license terms and a simple way to contact us.

Download help

Open your Google Sheets file in three steps.

Your file is a Google Sheets template. You do not download software; you save your own copy to Google Drive.

01

Find your access link

Download 01 - START HERE FIRST.pdf from your Gumroad purchase confirmation or receipt. Open its Make a Copy link.

02

Sign in to Google

Use the Google account where you want to keep the file.

03

Click “Make a copy”

Save your own copy to Google Drive and work in that copy. Control access using your Google sharing settings.

Common questions

Quick answers.

I did not get the email.

Check spam and search your inbox for “order” or “The Useful File”.

The link asks me to request access.

Contact support with your order number so we can fix the access setting.

Google cannot create my copy.

Check that your Google account has available storage. Free up space or use another Google account with enough space, then retry the Make a Copy link. If it still fails, contact support with your order number and the error message.

Can I use it on my phone?

Yes, but setup and editing are easier on desktop.

I lost my link.

Send your order number and email address, and we will resend it.

Refund policy

Help with delivery problems and refund requests.

Digital purchases are generally non-refundable for a change of mind after access or delivery. If files are missing or unusable, you were charged twice, or the product materially differs from its description, email support@theusefulfile.com with your order number, purchase email and a short explanation. We will review the issue and arrange a fix, replacement or appropriate refund through Gumroad. Please contact us within 14 days where possible; this does not limit any mandatory consumer rights or rights under applicable law and Gumroad policies.

We can help if...

The link is broken, you were charged twice, or the product is clearly different from its description.

Before requesting a refund

Email support@theusefulfile.com with your order number, purchase email and a short explanation. Contact us within 14 days where possible; mandatory consumer rights remain unaffected.

License terms

A simple, fair personal license.

You can

Use and adapt the file personally, make copies for your own household and reuse it for future years. Copyright remains with The Useful File; editing does not grant resale or redistribution rights.

Please do not

Do not resell, redistribute, upload publicly, or share the file or access link outside your household. This includes modified versions. Commercial or client use requires separate written permission and is not included with this purchase.

Contact support

Tell us what happened.

Email: support@theusefulfile.com
Response time: within 1-2 business days.

Include your order number, purchase email and a description of the issue. Avoid sending passwords, payment card details or sensitive budget data.

Email support

Privacy and terms

Your privacy and our terms.

Privacy policy

We collect only the details needed to deliver your order, provide support and improve the store experience.

Read privacy policy

Terms of sale

Products are digital files. Please review the price, delivery method and license terms before you complete checkout.

Read terms of sale